Contact Support | Legends Palace Casino
Contact support
For help with our website at legendspalacecasinouk.co.uk, email [email protected]. Tell us which page you were using and what you need help with.
Legends Palace Casino describes its customer support as available 24 hours a day through live chat and email. For enquiries that require access to your casino account, use the support options within the casino. Availability around the clock does not establish a guaranteed reply time.
Choose the right enquiry
| Your enquiry | How to proceed |
|---|---|
| A page on legendspalacecasinouk.co.uk is not working | Email our support with the page address and a description of the problem. |
| Login or account access | Contact Legends Palace Casino customer support and explain where access fails. |
| A deposit or withdrawal | Ask casino support to check the transaction; include its reference if available. |
| A promotion or missing bonus | Contact casino support with the promotion name and relevant deposit details. |
| Taking a break or self-excluding | Ask casino support through live chat or email for the account restriction you need. |
If an eligible deposit bonus has not appeared, Legends Palace Casino's general bonus rules require you to contact online support before playing with that deposit. Once you have played with the deposited funds, the bonus cannot be added. Any offer-specific conditions still apply.
What to include
A clear first message can help explain the issue. Include only what is relevant:
- The page address, or the name of the game or promotion involved.
- What happened and what you expected to happen.
- The approximate time of the problem and any error message.
- For a technical issue, your device and browser.
- An existing enquiry or transaction reference, if you have one.
Keep passwords, card security codes and one-time login codes out of your message. Remove unrelated personal or payment details from screenshots. If account verification is needed, ask casino support which submission route to use before sending identity documents.
Requests to stop gambling
Make a self-exclusion request directly to Legends Palace Casino customer support. Its policy provides for temporary and permanent exclusion. A selected exclusion period cannot be ended early, and account access does not resume automatically when it expires: you must request reactivation through casino support.
Read our Responsible Gambling page for the exclusion periods and further support information. Do not rely on an email about a website problem to activate an account restriction.
Policies and further help
For questions about these pages on legendspalacecasinouk.co.uk, contact our support at [email protected].